Customer Care
Customer Care
At The Casa Connect, your satisfaction is our top priority. We're here to help you with any questions or concerns you may have about your shopping experience.
Contact Information
Email: connectthecasa@gmail.com
Hours: Monday - Friday, 9 AM - 6 PM CST
Frequently Asked Questions
Shipping & Delivery
- How long does shipping take? Most orders ship within 1-2 business days and arrive within 3-7 business days.
- Do you offer free shipping? Yes! We offer free shipping on orders over $75.
- Can I track my order? Absolutely! You'll receive a tracking number via email once your order ships.
Returns & Exchanges
- What is your return policy? We accept returns within 30 days of purchase for a full refund.
- How do I return an item? Contact our customer care team to initiate a return and receive a prepaid shipping label.
- Do you offer exchanges? Yes, we're happy to exchange items for a different size or color when available.
Orders & Payment
- Can I modify my order? Contact us immediately if you need to make changes. We'll do our best to accommodate requests before shipping.
- What payment methods do you accept? We accept all major credit cards, PayPal, and Shop Pay.
- Is my payment information secure? Yes, we use industry-standard encryption to protect your personal and payment information.
Need More Help?
If you can't find the answer to your question above, please don't hesitate to reach out to our friendly customer care team. We're here to ensure you have the best possible experience with The Casa Connect.